Age Restrictions

I can’t access the application anymore. It says I’m too young even though I am old enough to see alcoholic content in my country. How do I fix this?

Based on Facebook’s alcohol age requirements (see Facebook’s Alcohol Age Requirements wiki here) we restrict alcohol related content from certain users. If the alcohol age requirements listed on the Facebook document are incorrect please contact support@facebook.com.

If you are of age to view such content in your nation (in accordance with the Facebook guidelines discussed above) we are allowed to serve you with age-restricted content, such as beer, wine, and spirits. If you are unable to view such content despite being of age it is because Facebook requires that you make your age available to us before we can serve this content. To allow us that access please follow these steps:

• In Facebook, rollover the Settings link in the header. Click Application Settings.
• Click the Settings tab.
• Make sure that the checkbox next to “Basic Info” is selected.
• Scroll to the bottom of the page, and click “Save Changes.”

You should now be able to view age-restricted content. If you are still having an issue viewing LivingSocial, please make sure that your birthdate is entered correctly in Facebook. If that doesn’t work, drop us a line at feedback@livingsocial.com.

Profile box

How can I add a profile box to my Facebook profile page (left side)?

• At the bottom of the browser window, click on the “Applications” link on the left-hand side of the Facebook toolbar
• Click on the “Edit Applications” link at the top of the Applications Menu
• Click on the “Show” pulldown menu
• Select option “Authorized”
• Under the “Authorized” view, find the “LivingSocial: Beer” row and click on the corresponding “Edit Settings” link
• Click on the “Profile” tab/link
• Next to “Box” status text, click “Add”
• Click the “Okay” button
• Go to your Facebook Profile
• Click the “Boxes” tab
• Click the pencil icon in the top right corner of the “”LivingSocial: Beer” profile box
• Click “Move to Wall” tab

How can I add a profile box to the Boxes tab on my Facebook profile?

• At the bottom of the browser window, click on the “Applications” link on the left-hand side of the Facebook toolbar
• Click on the “Edit Applications” link at the bottom of the Applications Menu
• Click on the “Show” pulldown menu
• Select option “Authorized”
• Under the “Authorized” view, find the “LivingSocial: Beer” row and click on the corresponding “Edit Settings” link
• Click on the “Profile” tab/link
• Next to “Box” status text, click “add”
• Click the “Okay” button

How can I add a tab to my Profile ('Beers')?

• At the bottom of the browser window, click on the “Applications” link on the left-hand side of the Facebook toolbar
• Click on the “Edit Applications” link at the bottom of the Applications Menu
• Click on the “Show” pulldown menu
• Select option “Authorized”
• Under the “Authorized” view, find the “LivingSocial: Beer” row and click on the corresponding “Edit Settings” link
• Click on the “Profile” tab/link
• Next to “Tab” status text, click “add”
• Click the “Okay” button

My profile box is not updating, why?

We update your profile box regularly. Sometimes, this takes a little longer than anticipated. To update immediately, click 'Refresh' in the upper right corner of your profile box.

Notifications

Why don't the beer images display in my feed?

Facebook has changed how news feed stories work. Currently, the stories generated display as 'one-line,' text only stories. Certain parts of our application will give you the option to 'Publish' your stories, if you choose to publish them the images will be displayed.

Why aren’t LivingSocial: Beer stories showing up in my Wall feed?

Feeds for LivingSocial: Beer may be disabled in the Applications settings. You can verify your Facebook settings to allow LivingSocial: Beer to publish stories by following these steps:

• At the bottom of the browser window, click on the “Applications” link on the left-hand side of the Facebook toolbar
• Click on the “Edit Applications” link at the bottom of the Applications Menu
• Click on the “Show” pulldown menu
• Select option “Authorized”
• Under the 'Authorized' view, find the 'LivingSocial: Beer' row and click on the corresponding 'Edit Settings' link
• Click on the 'Additional Permissions' tab
• Verify that the 'Publish recent activity to my wall' box is checked, if it is not then check it
• Click 'Okay' to save these changes
• If you are still having problems, email us at feedback@livingsocial.com

Beers

How do I add a beer to my collection?

• Search for the beer by type, title, or brewer in the search box on the top of the page
• Find the beer you want to add in the search results, if the beer doesn’t appear in the search results, you can add it yourself by clicking on the “add the beer to our catalog yourself!” button under the Can’t Find It heading.

• Click the “Add to Collection” button to display the three status options: have tried, want to try, favorite. Select the status option (ex: want to try) that best describes your relation to the beer, and click the button for that status option. Once you've clicked the appropriate status option, the beer is automatically added to your collection.

• Alternatively, on every beer page, the same “Add to my Collection” button is displayed. To add an beer to your collection simply click one of the three status options.

I’ve already added a beer to my collection with a certain status option. How do I change that beer's status option?

• Search for the beer by type, title, or brewer in the search box on the top of the page
• Find the beer you want to add in the search results. Since you’ve already selected a status option for the beer you will see that the status button displays your current status.
• Click the status button and choose the status option that you want to give to the beer.

Alternatively, you can change a beer’s status option by visiting your My Collection page.

• Click the “My Collection” link on the top left of the page to go to your My Collection page.
• Enter the title of the beer in the search box (top right of your collection) and click go.
• In the row of the beer you searched for click in the “Status” column and select a different status option.

How do I remove a beer from my collection?

• Click the My Collection link on the top left of the page to go to your my Collection page.
• Enter the title of the beer in the search box (top right of your collection) and click “Go.”
• In the row of the beer you searched for click the red button on the far right of the page.
• Click Ok to remove the beer from your collection.

How do I rate a beer?

• Search for the beer by type, title, or brewer in the search box on the top of the page
• Find the beer you want to rate in the search results.
• If you have added the beer to your collection already, empty stars will appear next to the status you have assigned the beer.
• Click to assign a star rating (1 to 5) to the beer. Once you rate the beer the stars will fill in to reflect the rating you assigned.
• If you have not added the beer to your collection, add the beer by selecting the status you want to assign to it. You will be prompted to answer 'How many stars do you want to give this beer?'
• Click to assign a star rating (1 to 5) to the beer. Once you rate the beer the stars will fill in to reflect the rating you assigned.

Alternatively, you can rate a beer by visiting your My Collection page.

• Click the My Collection link on the top left of the page to go to your My Collection page.
• Enter the title of the beer in the search box (top right of your collecdtion) and click “Go.”
• In the row of the beer you searched for click in the “Rating” column and select a different star rating.

How do I delete a rating?

• After you’ve clicked to rate a beer a circle icon will appear next to the five stars.
• Click this icon to remove your rating of the beer.

What is a Super Review?

In an effort to promote thoughtful reviews, LivingSocial is now designating reviews of 150 words or greater as a “Super Review” with a grey indicator. These reviews rank higher in our recommendation engine.

The database is missing a beer. Can I add it?

• If the beer can’t be found click the “add the beer to our collection yourself!” link that is displayed on the bottom of the page.
• Enter the required information and click create.
• On the new beer's page add the beer to your collection by selecting a status option and upload an image.
• Note that if you have not already added 20 beers to your beer collection you will be prevented from adding any missing beer to the database. In this case, please email us at moderators@livingsocial.com with the information of the beer you’d like to add to the database. We’ve implemented this minimum requirement as a protection against individuals submitting duplicate entries to the database. Once you’ve added 20 items to your collection this requirement will be lifted and you will be able to add beer directly.

Recommendations

How are my recommendations generated?

Based upon the beers you've added to your collection, livingsocial.com generates recommendations tailored exclusively to your personal interests. Each set of recommendations is unique to you!

Friends

How can I see what my friends have added?

• Click on the My Profile tab at the top of the page then scroll down to find the My Friends section and click the 'see all' link.
• On the Friends page, the beer that your friends have recently added are listed. To see a friend's entire collection simply click their picture and browse away!

How can I see the reviews my friends have written?

On the Friends page, the reviews your friends have written are listed.

Leaderboard

How is my ranking determined?

Your leaderboard position is based on the number of beers you've marked as “have tried” in your collection.

My leaderboard position is going up but my collection size is shrinking. Why?

We are constantly cleaning up the LivingSocial: Beer database. If your collection size shrinks it simply is because we are merging duplicates or deleting bad entities (like toys, for example). You are likely rising on the leaderboard because users that used to be ahead of you had their collections impacted by merges and deletes. If you think that something has disappeared from your collection that shouldn't have please contact us at feedback@livingsocial.com with details.

Export

I want to export my collection to a CSV file, how can I do this?

• Go to your My Collection page (top left of the page).
• On the top-right of the My Collection page, click the “Import or export your collections” link.
• Then click 'Export my collection' under the CSV Export Heading. This will allow you to export your collection information to a CSV file. The caveat is that this feature is only available to LivingSocial.com site users and those who have linked their social network account to LivingSocial.com accounts.
• PLEASE NOTE: You must login to the LivingSocial.com site in order to use the export feature.

Account

I want to delete my account on LivingSocial.com, how can I do this?

• If you are having problems and you require assistance please contact us at feedback@livingsocial.com.
• If you'd like to delete your account, please login to our site (or application) and click the “Settings” link on the top right of the page.
• Click the “Delete Account” link on the bottom of the “Settings” page.
• Carefully read over the information provided. Please note that this delete button will delete your entire collection, all reviews, and ratings in all subjects areas. If you want to delete just a specific subject area account without affecting others, please send us an email to feedback@livingsocial.com
• Please specify a reason for your account deletion.
• Click the button that reads “Permanently Delete All of My Data Across All LivingSocial Applications.
• Click “Ok.”

I want to unlink my LivingSocial.com account from my Facebook account, how can I do this?

• If you'd like to unlink your account, please login to our site and send us the link to your home page (e.g., http://beer.livingsocial.com/people/1690987398/home) and specify that you'd like to unlink your account.